Refund policy

Customer satisfaction is important to us, and we aim to provide a fair return policy.

• Returns are accepted within 14 days of receiving your order (by EU law).
• Returned items must be unused, undamaged, and in their original packaging.
• Please contact us before sending back any return shipment by e-mail nexo42commerce@gmail.com.
• Personalized, customized, or used products may not be eligible for return.
• Return shipping costs are the responsibility of the customer unless stated otherwise.
• Returns cost you 1,5% for return administrations and restock purposes.
• Once your return has been received and inspected, refunds will be processed within several business days.
• Refunds will be issued using the original payment method whenever possible.
• Damaged or incorrect items should be reported immediately after delivery.
• We reserve the right to refuse returns that do not meet our return conditions.
• Customers are responsible for securely packaging returned items to prevent shipping damage.